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F.A.Q.

Customer Questions

How Can I Make A Purchase?

To make a purchase online, select the category you would like to shop from using the top left side of the menu. Scroll through and explore our amazing selection of fashion must haves. Once you have decided on your item select your size and click Add To Cart. You can then check out by clicking on the bag icon at the top right of the screen and then follow the prompts that will guide you through to complete your checkout.

If you require any further assistance, please contact Customer Service on
P. 03) 9016 4123
E. [email protected]

What Are The Shipping Costs?

We are pleased to offer the following shipping options:

Domestic Purchase with a value of $150AUD will automatically receive free Standard Delivery, depending on your local we will use either Couriers Please or Australia Post to deliver your order. You will have the option at check-out to upgrade to Express Delivery for an additional cost; this will be delivered using Australia Post.

If your cart total is less than $150AUD you will have the option at check-out to select from Standard Delivery at a Flat Rate of $11AUD or you can upgrade to Express Post at a Flat Rate of $25AUD.

International Purchase with a value over $300AUD will receive free Standard Delivery. International purchases under $300AUD will be charged a Flat Rate for Air Mail of $40AUD. We use Australia Post’s Pack & Track option for our international delivery service. This means that the parcel will be delivered by your local national carrier in your home country.

As we offer a variety of products on our site and ship to a variety of locations and as a result it’s very difficult for us to individually price shipping for all our products for each and every customer. That is why we have a flat rate for shipping.

If you have any further questions please contact us on:

Ph. 03) 9016 4123

email. [email protected]

 

How Long Will It Take To Receive My Purchase?

For Standard Domestic Shipping it can take anywhere between 2-7 days depending on your location; we use a combination of either Couriers Please and Australia Post depending on your delivery details. Express Post shipping within Australia usually takes 1 day from the date of sending. You will receive an email containing your tracking number once your purchase is lodged with the delivery provider.

International Shipping can take anywhere from 7-20 days to arrive; conditions such as location, time of year and imports and duties services all contribute to the time it takes for your parcel to arrive. We are an Australian based business.

Due to high demand during sales periods your order may take an additional 24-48hrs to process. We apologize for these delays. During these times we prioritize Express Post Parcels.

Orders will be dispatched every day of the working week; all orders received before 2pm on these days will be dispatched the same day; if they are received after the 2pm cut off they will be dispatched the next business day. In case of orders placed on a Friday after 2pm they will be dispatched on the following Monday along with all the orders received that weekend.

Will I Have To Pay Customs And Duties Charges?

Depending on where you are shopping from or how much you spend you may be liable for import and/or customs duties on your order and will be responsible for paying these duties to release your order from customs upon arrival. Please check your local customs authority for additional information. All prices listed are in Australian Dollars.

What payment options do you offer?

We offer several payment options on orderofstyle.com.

PayPal – what is PayPal?

PayPal is one of the world’s most trusted online payment systems. Creating an account is free and it gives you the flexibility to pay using your bank account, credit card or existing PayPal funds. You can even use PayPal if you don’t have an account with them. All you need is a Credit Card. You can find more detailed information here.

PayPal supports a large number of credit cards, including Visa, MasterCard, American Express, Discover, JCB, Diner’s Club and EnRoute. Depending on your processor, Payflow Pro also supports level 2 and level 3 Purchasing Cards (P-Cards). Check cards or debit cards with either a Visa or MasterCard logo are supported and treated just like a credit card.

Stripe – What is Stripe?

Stripe is a credit card payment facility that allows you to make payments with your credit card online. It accepts Visa, Mastercard and American Express. It is a secure payment gateway that actively protects your transactions by encrypting sensitive information throughout it’s seamless checkout process.

You can find more information about Stripe here.

AfterPay – What is AfterPay?

AfterPay is the modern day solution to Lay-By purchases. It allows you to purchase your item and receive it immediately and splits your payments over four equal instalments due every fortnight. Nominate the debit card or credit card you want to use and they’ll schedule automatic payments for you.

You can find more information about AfterPay here.

Currently AfterPay is only available to people who live in Australia and have an Australian Credit Card.

My Account F.A.Q.

How Do I Create An Account?

There are two ways an orderofstyle.com account can be created. You will have the option to  create an account when you complete a purchase for the first time; this will occur on the checkout page.

Alternatively you can click on the ‘My Account’ link at the top of the screen and follow the prompts to create a account.

Do I Have To Create An Account To Make A Purchase?

Simply put – No. You are able to pass through the checkout as a guest if you choose, you will also be given the option of creating an account or of using an account.

I Wish To Close My Account - How Do I Do This?

If you wish to close your account you will need to get in contact with customer service. Please send us an email – [email protected] or visit our contact page for more details on how to get in touch.

How Does My Wishlist Work?

Adding items to your wish list helps you track the products that you love. You can transfer the product from your wish list to your cart in one click and once you get to your cart if you aren’t ready to buy it just yet – you can transfer it back to your wish list for another day.

Got a birthday or special occasion coming up? You can share your wishlist with your friends and family through social media. Let them know what your ‘must have’s’ are.

If you don’t have an account with orderofstyle.com your wishlist will expire after 30 days. Don’t want to lose you favourite saves? Simply create an account by clicking on the My Account link at the top of the screen and following the prompts.

How Do I Add Something To My Wishlist?

To add an item to your wishlist simply click on the love heart button on the top right corner of the product image.

Technical F.A.Q.

How Do I Reset/Change My Password?

Forgotten your password? It happens to us to! That’s why we’ve made resetting and changing your password as easy as possible.

Please use the ‘Lost your password?’ feature which is accessible via the ‘My Account’ page – or follow this link.

You can also change or update your password via the My Account page, simply click on the Edit Account link and reset your password.

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