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F.A.Q.

Customer Questions

How Can I Make A Purchase?

To make a purchase online, select either the “Looks” or “Shop” you would like to shop from the top right side of the menu. If you choose “Looks” then click on the look you want to buy and you will be able to select your size, the colour (where applicable) and add it to your bag. Once you have finished shopping, you can check out by clicking on the bag at the top right of the screen and then follow the prompts that will guide you through checkout.

If you require any further assistance, please contact Customer Service on
P. INSERT PHONE NUMBER
E. [email protected]

What Are The Shipping Costs?

We are happy to offer the following shipping:

Domestic Purchase with a value of $150AUD will automatically receive free Standard Delivery. You will have the option at check-out to upgrade to Express Delivery for an additional cost.

If your cart total is less than $150AUD you will have the option at check-out to select from Standard Delivery at a Flat Rate of $10AUD or you can upgrade to Express Post at a Flat Rate of $25AUD.

International Purchase with a value over $300AUD will receive free Standard Delivery. International purchases under $300AUD will be charged a Flat Rate for Air Mail of $40AUD.

 

How Long Will It Take To Receive My Purchase?

For Standard Domestic Shipping it can take anywhere between 2-7 days depending on your location. Express Post shipping within Australia usually takes 1 day from the date of sending. You will receive an email containing your tracking number once your purchase is lodged with Australia Post.

International Shipping can take anywhere from 7-20 days to arrive; conditions such as location, time of year and imports and duties services all contribute to the time it takes for your parcel to arrive. We are an Australian based business.

Due to high demand during sales periods your order may take an additional 24-48hrs to process. We apologize for these delays. During these times we prioritize Express Post Parcels.

Orders will be dispatched Mondays, Wednesdays & Fridays; all orders received before 2pm on these days will be dispatched the same day; if they are received after the 2pm cut off they will be dispatched the next business day that we ship. In case of orders placed on a Friday after 2pm they will be dispatched on the following Monday along with all the orders received that weekend.

Will I Have To Pay Customs And Duties Charges?

Depending on where you are shopping from or how much you spend you may be liable for import and/or customs duties on your order and will be responsible for paying these duties to release your order from customs upon arrival. All currency is in Australian Dollars.

My Account F.A.Q.

How Do I Create An Account?

There are two ways an orderofstyle.com account can be created. You will have the option to  create an account when you complete a purchase for the first time; this will occur on the checkout page.

Alternatively you can click on the ‘My Account’ link at the top of the screen and follow the prompts to create a account.

Do I Have To Create An Account To Make A Purchase?

Simply put – No. You are able to pass through the checkout as a guest if you choose, you will also be given the option of creating an account or of using an account.

How Does My Wishlist Work?

Adding items to your wish list helps you track the products that you love. You can transfer the product from your wish list to your cart in one click and once you get to your cart if you aren’t ready to buy it just yet – you can transfer it back to your wish list for another day.

Got a birthday or special occasion coming up? You can share your wishlist with your friends and family through social media. Let them know what your ‘must have’s’ are.

If you don’t have an account with orderofstyle.com your wishlist will expire after 30 days. Don’t want to lose you favourite saves? Simply create an account by clicking on the My Account link at the top of the screen and following the prompts.

How Do I Add Something To My Wishlist?

To add an item to your wishlist simply click on the love heart button on the top right corner of the product image.

Technical F.A.Q.

How Do I Reset/Change My Password?

Forgotten your password? It happens to us to! That’s why we’ve made resetting and changing your password as easy as possible.

Please use the ‘Lost your password?’ feature which is accessible via the ‘My Account’ page – or follow this link.

You can also change or update your password via the My Account page, simply click on the Edit Account link and reset your password.

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