We are operating our business as usual with added measures of hygiene and cleanliness to meet WHO and Government advice to ensure that we all stay healthy and safe during these crazy times. Our domestic delivery partners are all still fully operational and have also increased their hygiene standards and delivery practices to ensure that all public health and safety measures are met. This means that most parcels are delivered without a signature required on delivery and authority to leave is the default for more information please check details for Australia Post here and Sendle here. If you're expecting a package please ensure that you provide specific instructions as to where you would like us to leave the item safely for you. We are happy to include these on the outside of your packaging simply email us with your request.
Please note that due to overwhelming demand for home delivery all delivery and logistical services worldwide are experiencing delays across all their networks. Specifically with international deliveries there are extended delays. This is unfortunately due to cancellation of many international flights and services. We are still able to ship out to you international (excluding South Korea) however delivery estimates are increasing to roughly 20-40 days depending on your location.
If you have any questions or concerns our customer service team is ready to help you - [email protected]
Australia Post are currently experiencing delivery delays due to a high volume of parcels in their network.Their tracking tool will provide you with the most accurate guidance on estimated delivery dates and advises you of any delays while your parcel is in transit.
Express Post is still available - the Express Post service will continue to be the fastest postal delivery option for customers – and Australia Post will continue to prioritise these deliveries. They just may not be delivered next business day every time.
This change is due to delays to our delivery services caused by the ongoing impacts of the coronavirus pandemic, including:
To minimise the risk of contracting or spreading coronavirus, parcels will no longer require a signature for delivery or collection. Someone will need to be present at the residence for this to occur otherwise standard delivery procedures apply.
Sendle Domestic Service (through Couriers Please & Aramex Australia) are following the guidelines of governments and health authorities around the world, this means they have implemented 100% contactless delivery for both parcel pick up and drop offs. Ass social distancing measures are now in place there can be delays of up to 2 days across the delivery network.
Sydney & Adelaide: 1-5 Business Days
Canberra & Brisbane: 2-6 Business Days
Hobart: 3-9 Business Days
Perth: 5-9 Business Days
Cairns: 4-10 Business Days
More detailed estimates for domestic deliveries can be found here.
Sendle International Service is still operational with some delays through-out the network. Please note that Sendle International uses international cargo flights to ship to the delivery country, once items arrive at their destination they will be sorted and delivered by the local Postal Network.
Zone 1 - New Zealand (approx. 10 - 18 Business Days)
Zone 2 - North America, Western Europe, Asia and the Pacific (approx.14 - 22 Business Days)
Zone 3 - Everywhere Else (approx. 16 - 25 Business Days)
DHL Express this is by far the fastest and most premium service available for shipment. DHL Express have dedicated airfreight carriers and world class delivery networks.
Please note that no carrier services in the world can guarantee no delays at this time. Even premium services can bump cargo bookings to make way for essential Medical Supplies. If your item is taking longer to arrive than expecting please have patience with us as we work with our delivery partners to provide you with answers.
We are pleased to offer the following shipping options:
Information is changing daily at the moment so these are just a guideline for more detailed information please contact our customer service team [email protected]
We offer several payment options on orderofstyle.com.
PayPal – what is PayPal?
PayPal is one of the world’s most trusted online payment systems. Creating an account is free and it gives you the flexibility to pay using your bank account, credit card or existing PayPal funds. You can even use PayPal if you don’t have an account with them. All you need is a Credit Card. You can find more detailed information here.
PayPal supports a large number of credit cards, including Visa, MasterCard, American Express, Discover, JCB, Diner’s Club and EnRoute. Depending on your processor, PayPal Pro also supports level 2 and level 3 Purchasing Cards (P-Cards). Check cards or debit cards with either a Visa or MasterCard logo are supported and treated just like a credit card.
Stripe – What is Stripe?
Stripe is a credit card payment facility that allows you to make payments with your credit card online. It accepts Visa, Mastercard and American Express. It is a secure payment gateway that actively protects your transactions by encrypting sensitive information throughout its seamless checkout process.
You can find more information about Stripe here.
AfterPay – What is AfterPay?
AfterPay is the modern day solution to Lay-By purchases. It allows you to purchase your item and receive it immediately and splits your payments over four equal instalments due every fortnight. Nominate the debit card or credit card you want to use and they’ll schedule automatic payments for you.
You can find more information about AfterPay here.
Simply put – No. You are able to pass through the checkout as a guest if you choose, you will also be given the option of creating an account or of using an account.
As a bunch of Earthlings we strive to be as sustainable as we can in what we do for you and us and everyone else on this planet. As a result we've started to use compostable mailing satchels.
If you receive a delivery in a Better Packaging Co's compostable satchel the best way to dispose of this this to remove the mailing sticker & any plastic tape on the satchel (it's easiest is to just cut it off) and put the remaining part of the satchel in your compost or your council compost/garden waste collection bin. If you don't have a compost bin you can contact your local council and find out where a community composting location is. You can also use this handy link. These satchels will break down within 90* days in a compost environment in a non-toxic process. Yes, they’re fine in worm farms and will be broken down in a bokashi too. Yippee!
If you happen to receive a delivery in a plastic satchel you can recycle them at a Coles or Woolworths stores through their RedCycle program. You can find more information regarding this here. You do not need to remove the mailing stickers as their machines can tolerate up to an A5 size label. If you're not in Australia you will need to check with your local council to find a suitable recycling hub for your soft plastics. Many supermarkets offer this service so check with your local one for more info.
If you receive a box you can recycle it in your home recycling bin. Also you can recycle all our tissue paper and swing tags too - just be sure to remove any plastic ties or strings.
Please contact us with any questions or suggestions at [email protected]
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