Business as (un)usual:

We are operating our business as usual with added measures of hygiene and cleanliness to meet WHO and Government advice to ensure that we all stay healthy and safe during these crazy times. Our domestic delivery partners are all still fully operational and have also increased their hygiene standards and delivery practices to ensure that all public health and safety measures are met. This means that most parcels are delivered without a signature required on delivery and authority to leave is the default; for more information please check details for Australia Post here and Sendle here. If you're expecting a package please ensure that you provide specific instructions as to where you would like us to leave the item safely for you. We are happy to include these on the outside of your packaging simply email us with your request.

Please note that due to overwhelming demand for home delivery - all delivery and logistical services worldwide are experiencing delays across all their networks. Specifically with international deliveries there are extended delays. This is unfortunately due to cancellation of many international flights and services. We are still able to ship out to you international (excluding South Korea) however delivery estimates are increasing to roughly 20-40 days depending on your location.

If you have any questions or concerns our customer service team is ready to help you - [email protected]

Delivery Estimates: 29 Nov 2020

Australia Post are now back to running smoothly with only minor delivery delays due to in their network. Their tracking tool will provide you with the most accurate guidance on estimated delivery dates and advises you of any delays while your parcel is in transit.

Express Post is still available - the Express Post service will continue to be the fastest postal delivery option for customers – and Australia Post will continue to prioritise these deliveries. They just may not be delivered next business day every time.

This change is due to delays to our delivery services caused by the ongoing impacts of the coronavirus pandemic, including:

• a significant increase in parcels that require manual sorting
• social distancing measures in place at their facilities, which mean they can’t process items as quickly as usual
• a significant reduction in the availability of passenger flights – which, in addition to their dedicated overnight airfreight network, also carry parcels

To minimise the risk of contracting or spreading coronavirus, parcels will no longer require a signature for delivery or collection. Someone will need to be present at the residence for this to occur otherwise standard delivery procedures apply.

Sendle Domestic Service (through Couriers Please & Aramex Australia) are following the guidelines of governments and health authorities around the world, this means they have implemented 100% contactless delivery for both parcel pick up and drop offs. Ass social distancing measures are now in place there can be delays of up to 2 days across the delivery network.

Sydney & Adelaide: 1-5 Business Days

Canberra & Brisbane:  2-6 Business Days

Hobart: 3-9 Business Days

Perth: 5-9 Business Days

Cairns: 4-10 Business Days

More detailed estimates for domestic deliveries can be found here.

Sendle International Service is still operational with some delays through-out the network. Please note that Sendle International uses international cargo flights to ship to the delivery country, once items arrive at their destination they will be sorted and delivered by the local Postal Network.

Zone 1 - New Zealand (approx. 10 - 18 Business Days)

Zone 2 - North America, Western Europe, Asia and the Pacific (approx.14 - 22 Business Days)

Zone 3 - Everywhere Else (approx. 16 - 25 Business Days)

DHL Express this is by far the fastest and most premium service available for shipment. DHL Express have dedicated airfreight carriers and world class delivery networks. 

***Please note that no carrier services in the world can guarantee no delays at this time. Even premium services can bump cargo bookings to make way for essential Medical Supplies. If your item is taking longer to arrive than expecting please have patience with us as we work with our delivery partners to provide you with answers.***

When will my parcel me dispatched after my order is placed?

• Orders will be dispatched every day of the working week (Monday-Friday); we aim to dispatch all orders placed before 2pm on the same day; if they are received after the 2pm cut off they will be dispatched the next business day. In case of orders placed on a Friday after 2pm they will be dispatched on the following Monday along with all the orders received that weekend.
• Due to high demand during sales periods your order may take an additional 24-48hrs to process. We apologise for these delays. During these times we prioritise Express Post and same day Metro Melbourne parcels.
• You will receive an email containing your tracking number once your purchase is lodged with the delivery provider; please ensure you save [email protected] to your address book to avoid our email being re-direct to your junk or spam folder.
• International shipping is currently experiencing significant delays and shipments are expected to take anywhere from 20-40 days to arrive; conditions such as location, time of year and imports and duties services all contribute to the time it takes for your parcel to arrive. We are an Australian based business.

What are the shipping costs?

We are pleased to offer the following shipping options:

• All domestic purchases will automatically receive free standard delivery*, depending on your location we will use either Couriers Please, Aramex/Fastway Couriers or Australia Post to deliver your order. You will have the option at check-out to upgrade to Express Delivery for an additional cost; this will be delivered using Australia Post. Express deliveries are subject to the restrictions outlined on the Australia Post website - they can be viewed here.
• You will have the option at check-out to select from standard delivery at a Flat Rate of $11AUD for regular items or $16AUD for bulky or heavy items (ie. shoes, coats or bulky goods.) You can also choose to upgrade to Express Post at a Flat Rate of $20AUD for all small domestic packages. Please note large express packages such as shoes will be charged between $35AUD to $50AUD depending on weight when shipped to Northern Territory and Western Australia. 
• Free Shipping to New Zealand on all purchases over $150AUD
• Some International purchases with a value over $300AUD will receive free standard delivery. Purchases that have a combined weight of more than 3kgs or more do not qualify for free international shipping. International purchases under $300AUD will be charged a flat rate depending on the zone your delivery country is located in. We use DHL's Express or Sendle International for our international delivery service. DHL Express is delivered by DHL or their delivery partners in your local area and Sendle International is delivered by your local national carrier once it passes through customs.
• As we offer a variety of products on our site and ship to a variety of locations; as a result it’s very difficult for us to individually price shipping for all our products for each and every customer. That is why we have a flat rate for shipping zones.
• If you have any further questions please contact us on: Ph. (03) 9813 3453 or [email protected]

How long will shipping take?

Information is changing daily at the moment so these are just a guideline for more detailed information please contact our customer service team [email protected]

• For standard domestic shipping it can take anywhere between 2-7 days depending on your location; we use a combination of either Couriers Please, Fastway Couriers and Australia Post depending on your delivery details. 
• Express Post shipping within Australia usually takes 1 day from the date of sending to all metropolitan locations, locations outside capital cities and metropolitan delivery zones can take a additional time. You can check the delivery zones for Australia Post's Express Post service here.
• You will receive an email containing your tracking number once your purchase is lodged with the delivery provider.
• International shipping is currently experiencing significant delays and shipments are expected to take anywhere from 20-40 days to arrive; conditions such as location, time of year and imports and duties services all contribute to the time it takes for your parcel to arrive. We are an Australian based business.
• Due to high demand during sales periods your order may take an additional 24-48hrs to process. We apologise for these delays. During these times we prioritise Express Post parcels.
• Orders will be dispatched every day of the working week; we aim to dispatch all orders placed before 2pm on the same day; if they are received after the 2pm cut off they will be dispatched the next business day. In case of orders placed on a Friday after 2pm they will be dispatched on the following Monday along with all the orders received that weekend.

Will I have to pay customs and duties?

• Depending on where you are shopping from or how much you spend you may be liable for import and/or customs duties on your order and will be responsible for paying these duties to release your order from customs upon arrival. Please check your local customs authority for additional information. All prices listed are in Australian Dollars.
• Depending on the destination country and the value of the goods, you may be required by your local government and customs office to pay duties and taxes. It is the responsibility of the receiver to pay for these duties and taxes, not Order Of Style.
• Order Of Style is unable to refund duties and taxes for international orders that are returned. Depending on the country, you may be able to contact your local customs offices directly for a refund of these costs. Please contact your local customs offices for more information regarding duties and taxes.
• If you choose to reject your item and the parcel is returned to us we will provide a refund less a 20% restocking fee. Rejected deliveries are shipped return to sender by the cheapest and slowest method. Therefore items can take up to 2 months to be returned to us.

What payment options do you offer?

We offer several payment options on orderofstyle.com.

PayPal – what is PayPal?

PayPal is one of the world’s most trusted online payment systems. Creating an account is free and it gives you the flexibility to pay using your bank account, credit card or existing PayPal funds. You can even use PayPal if you don’t have an account with them. All you need is a Credit Card. You can find more detailed information here.

PayPal supports a large number of credit cards, including Visa, MasterCard, American Express, Discover, JCB, Diner’s Club and EnRoute. Depending on your processor, PayPal Pro also supports level 2 and level 3 Purchasing Cards (P-Cards). Check cards or debit cards with either a Visa or MasterCard logo are supported and treated just like a credit card.

Stripe – What is Stripe?

Stripe is a credit card payment facility that allows you to make payments with your credit card online. It accepts Visa, Mastercard and American Express. It is a secure payment gateway that actively protects your transactions by encrypting sensitive information throughout its seamless checkout process.

You can find more information about Stripe here.

AfterPay – What is AfterPay?

AfterPay is the modern day solution to Lay-By purchases. It allows you to purchase your item and receive it immediately and splits your payments over four equal instalments due every fortnight. Nominate the debit card or credit card you want to use and they’ll schedule automatic payments for you.

You can find more information about AfterPay here.

Do I have to open an account to shop?

Simply put – No. You are able to pass through the checkout as a guest if you choose, you will also be given the option of creating an account or of using an account.

How do I thoughtfully dispose of my packaging? 

As a bunch of Earthlings we strive to be as sustainable as we can in what we do for you and us and everyone else on this planet. As a result we've started to use compostable mailing satchels.

If you receive a delivery in a Better Packaging Co's compostable satchel the best way to dispose of this this to remove the mailing sticker & any plastic tape on the satchel (it's easiest is to just cut it off) and put the remaining part of the satchel in your compost or your council compost/garden waste collection bin. If you don't have a compost bin you can contact your local council and find out where a community composting location is. You can also use this handy link. These satchels will break down within 90* days in a compost environment in a non-toxic process. Yes, they’re fine in worm farms and will be broken down in a bokashi too. Yippee!

If you happen to receive a delivery in a plastic satchel you can recycle them at a Coles or Woolworths stores through their RedCycle program. You can find more information regarding this here. You do not need to remove the mailing stickers as their machines can tolerate up to an A5 size label. If you're not in Australia you will need to check with your local council to find a suitable recycling hub for your soft plastics. Many supermarkets offer this service so check with your local one for more info.

If you receive a box you can recycle it in your home recycling bin. Also you can recycle all our tissue paper and swing tags too - just be sure to remove any plastic ties or strings.

Please contact us with any questions or suggestions at [email protected]