We are thinking of everyone during this difficult time.
Thanks so much for your patronage while on this roller coaster ride - we really appreciate your support for our Australian owned small business; it really means everything to us!
As you may already know we are in Stage 4 Restrictions here in Victoria; this affects everyone in Victoria differently and I wanted to let you know what it means for our workplace.
We are still able to fulfil orders and ship to all our customers during this time.
We have a secure COVID-19 FREE warehouse in Hawthorn East where our small team will continue to operate with added health and safety measures in place.
The physical and mental wellbeing of staff is our first priority - we have strict protocols around social distancing, mask wearing, workstation sanitisation along with proper hand hygiene protocols.
Please offer us your patience during this time as we work within our current restraints as extra cleaning measures equates to a slower picking and packing schedule.
Showroom & Styling Appointments:
Unfortunately we are unable to accommodate Showroom & Stylings Appointments at this time however we are able to answer all your questions regarding style, fit and fabrication. We can even send you additional photos or video if you need! Hit us up on Instagram or Facebook.
We are available for phone consults on 03 9813 3453 during business hours and on our customer service email 24/7 firstname.lastname@example.org.
Should you have any questions about products whether it be fit, fabric or other specific styling enquiries - please let us know we love to help!
As more Victorians (and Australians in general) are turning to online shopping there has been a significant increase in parcel bookings with our delivery partners; this uptick in parcels travelling through the distribution network may result in delays of up to 24-hours for pickups and deliveries in the city and greater Melbourne area.
International delivery times have improved somewhat since April and estimates are provided in the check out once you have entered your address.
Reach out to us if you need any assistance during this time but most importantly stay safe!
Lana and the OOS Team