We are happy to offer the following delivery options:
By placing an order with orderofstyle.com you accept the shipping charges and times as outlined above. The cost of return shipping back to orderofstyle.com is the sole responsibility of the customer. This also applies to any/all shipments that are refused by you at delivery; in such a case we will deduct the cost of the original shipping cost, the return shipping cost and a 20% restocking fee from the refund value on the item. All the prices on our site are displayed in Australian Dollars, and will be charged as such.
NOTE: Import duties and taxes are not included in the price at check-out. These charges will be collected by the shipping service upon delivery. Please check with your country’s customs office to determine these costs. All applicable custom fees, taxes and duties are the sole responsibility of the customer. We cannot be held responsible for delays caused by Border Agencies in the collection of these items. Custom authorities require that we state the true value of your order directly on your package. It is the sole discretion of the customs agents to release your package. For more information about receiving items from Australia please visit Australia Post and check the shipping details for your country here.
If your item is returned to us after attempted deliveries, failure to pay import taxes and duties owed or unclaimed at your local postal service, your item will be refunded less our delivery costs, any return costs as charged by the shipping agent and a 20% restocking fee. We make every effort to check addresses prior to shipment and we will contact a customer in the event that an item is held up or returned to us; failure to respond in a timely manner to our emails will result in us marking your item as a an unclaimed delivery. All deliveries will have tracking details supplied to you for your tracking convenience where available, some destinations do not provide tracking details. Please contact us should you require any assistance in tracking your article.
We want you to be happy with your new purchases! Please let us know ASAP if you are unhappy and we will do everything we can to help you. Please contact us at [email protected]. We will accept your return on purchases as long as they comply with the following conditions:
Return postage costs is at your own expense, however in the event that the item(s) being returned has been deemed faulty or not as ordered by you orderofstyle.com will reimburse you for the postage costs. Please include a copy of your postage receipt in your returned item(s). We cannot accept liability for an item(s) until it has been received and confirmed as faulty by our customer service team.
According to the ACCC your right to return the product depends on the reason for the return. If you have simply changed your mind, you are not entitled to return the product unless the business said you could at the time of purchase. On the other hand, if the product has a problem that means it has breached one of the consumer guarantees, you may be entitled to a repair, replacement or refund.
Change of mind consumer guarantees do not apply if you:
When is an item considered faulty?
Please note that we cannot offer exchanges or refund on the following items for hygiene reasons: earrings, hosiery, underwear, cosmetics, swimwear, hair accessories or sale items. Exceptions will be made for these items if they are deemed faulty.
While orderofstyle.com makes every effort to ensure that the stock listed reflects the stock we have on hand sometimes an item shown as available may inadvertently me out of stock. If you order an item that is out of stock we will contact you as soon as possible and process a refund straight away. Payments made using PayPal may take up to 5 business days for the refund to be processed.
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* exclusive of sale items