FAQ's

 When will my parcel me dispatched after my order is placed?

• Orders will be dispatched every day of the working week (Monday-Friday); we aim to dispatch all orders placed before 2pm on the same day; if they are received after the 2pm cut off they will be dispatched the next business day. In case of orders placed on a Friday after 2pm they will be dispatched on the following Monday along with all the orders received that weekend.
• Due to high demand during sales periods your order may take an additional 24-48hrs to process. We apologise for these delays. During these times we prioritise Express Post and same day Metro Melbourne parcels.
• You will receive an email containing your tracking number once your purchase is lodged with the delivery provider; please ensure you save admin@orderofstyle.com to your address book to avoid our email being re-direct to your junk or spam folder.
• International shipping is currently experiencing significant delays and shipments are expected to take anywhere from 20-40 days to arrive; conditions such as location, time of year and imports and duties services all contribute to the time it takes for your parcel to arrive. We are an Australian based business.

What are the shipping costs?

We are pleased to offer the following shipping options:

• All domestic purchases will automatically receive free standard delivery*, depending on your location we will use either Couriers Please, Aramex/Fastway Couriers or Australia Post to deliver your order. You will have the option at check-out to upgrade to Express Delivery for an additional cost; this will be delivered using Australia Post. Express deliveries are subject to the restrictions outlined on the Australia Post website - they can be viewed here.
• You will have the option at check-out to select from standard delivery at a calculated rate based on your location or an Express Post Rate which is also calculated based on location and type of item. Please note large express packages such as shoes or hats will attract a higher cost.
• Free Shipping to Australia and New Zealand on all purchases over $150AUD
• Most International purchases with a value over $300AUD will receive free standard delivery. Purchases that have a combined weight of more than 3kgs or more do not qualify for free international shipping. International purchases under $300AUD will be charged a flat rate depending on the zone your delivery country is located in. We use Australia Post International Express Courier or Sendle International for our international delivery service. These deliveries will be made by your local Post Service once they have cleared customs. 
• If you have any further questions please contact us on: Ph. (03) 9813 3453 or hello@orderofstyle.com

How long will shipping take?

Information is changing daily at the moment so these are just a guideline for more detailed information please contact our customer service team hello@orderofstyle.com

• For standard domestic shipping it can take anywhere between 2-7 days depending on your location; we use a combination of either Couriers Please, Fastway Couriers and Australia Post depending on your delivery details. 
• Express Post shipping within Australia usually takes 1 day from the date of sending to all metropolitan locations, locations outside capital cities and metropolitan delivery zones can take a additional time. You can check the delivery zones for Australia Post's Express Post service here.
• You will receive an email containing your tracking number once your purchase is lodged with the delivery provider.
• International shipping is currently experiencing significant delays and shipments are expected to take anywhere from 20-40 days to arrive; conditions such as location, time of year and imports and duties services all contribute to the time it takes for your parcel to arrive. We are an Australian based business.
• Due to high demand during sales periods your order may take an additional 24-48hrs to process. We apologise for these delays. During these times we prioritise Express Post parcels.
• Orders will be dispatched every day of the working week; we aim to dispatch all orders placed before 2pm on the same day; if they are received after the 2pm cut off they will be dispatched the next business day. In case of orders placed on a Friday after 2pm they will be dispatched on the following Monday along with all the orders received that weekend.

Will I have to pay customs and duties?

• Depending on where you are shopping from or how much you spend you may be liable for import and/or customs duties on your order and will be responsible for paying these duties to release your order from customs upon arrival. Please check your local customs authority for additional information. All prices listed are in Australian Dollars.
• Depending on the destination country and the value of the goods, you may be required by your local government and customs office to pay duties and taxes. It is the responsibility of the receiver to pay for these duties and taxes, not Order Of Style.
• Order Of Style is unable to refund duties and taxes for international orders that are returned. Depending on the country, you may be able to contact your local customs offices directly for a refund of these costs. Please contact your local customs offices for more information regarding duties and taxes.
• If you choose to reject your item and the parcel is returned to us we will provide a refund less a 20% restocking fee. Rejected deliveries are shipped return to sender by the cheapest and slowest method. Therefore items can take up to 2 months to be returned to us.

What payment options do you offer?

We offer several payment options on orderofstyle.com:

PayPal is one of the world’s most trusted online payment systems. Creating an account is free and it gives you the flexibility to pay using your bank account, credit card or existing PayPal funds. You can even use PayPal if you don’t have an account with them. All you need is a Credit Card. You can find more detailed information here.PayPal supports a large number of credit cards, including Visa, MasterCard, American Express, Discover, JCB, Diner’s Club and EnRoute. Depending on your processor, PayPal Pro also supports level 2 and level 3 Purchasing Cards (P-Cards). Check cards or debit cards with either a Visa or MasterCard logo are supported and treated just like a credit card.

Shop Pay on Shopify is a payment gateway that allows you to pay using your credit card or debit card online. It is a secure and easy to use gateway that supports all major credit cards. It allows you the customers to store credit card, email, shipping and billing information and then use it to autofill checkout fields on return visits to a Shopify run website. Customer payment information is encrypted, securely stored and only available to stores when an order is placed. You can learn more about ShopPay here.

AfterPay is the modern day solution to Lay-By purchases. It allows you to purchase your item and receive it immediately and splits your payments over four equal instalments due every fortnight. Nominate the debit card or credit card you want to use and they’ll schedule automatic payments for you.You can find more information about AfterPay here.

Klarna - What is Klarna?

Split the cost of your purchase into 4 payments, over 6 weeks. No interest. No catch. Just more time to pay for the things you love. Shopping with Klarna gives you control of your spending in a safe and transparent way. Never worry about hidden fees. You can see upfront what’s going on. They’ll keep your information safe and our buyer’s protection makes sure you never have to pay if you don’t get what you ordered. You can find more information here.

Do I have to open an account to shop?

Simply put – No. You are able to pass through the checkout as a guest if you choose, you will also be given the option of creating an account or of using an existing account.

Do you offer Click & Collect?

Yes - Click & Collect is now available from our Hawthorn East Showroom. 

Click & Collect is only available Monday - Friday from 11am to 2pm. If you are unable to make it to the showroom the same day your order will be held until you are able to come and collect it. All Click & Collect orders are packed within 2hrs of receiving the order. Once your order has been packed up you will received an Email to advise that the order is ready for collection; please ensure you save our customer service email hello@orderofstyle.com so to avoid it being relegated to your junk or spam folder. If you are unable to collect your order and require it to be delivered, please contact us to arrange this. Additional costs may apply.

What is your refund policy? 

All full priced items are eligible for refunds if returned within the returns period. Sale items are only eligible for an exchange or credit note. This includes flash sales with savings of 20% or higher.

1. Item(s) must be returned within 30 days of receipt;
2. The goods must in in their original condition, in their original packaging with all tags attached and in their original condition. In the event that item(s) are return in a condition deemed damaged by orderofstyle.com ie. make-up, tanning lotions/products or soiling of any kind, broken zips, missing buttons, products which have been obviously worn etc, a repair or cleaning fee of 20% of the RRP will be deducted from the value of your exchange or refund. Your refund request may be reject in the event of severe damage. Customer service will be in contact with you to advise.
3. No change-of-mind refunds on sale items. No refunds are accepted on sale item(s). This includes flash sales or event promotions. No refunds will be issued for Item(s) purchased on sale, however an exchange or credit note can be requested; please contact customer service for more information. You can reach us here: hello@orderofstyle.com
4. If you require an exchange please contact customer service and we will endeavour to accommodate your requested; the result is subject to availability. If the product you request is unavailable then a refund or credit note will be issued;
5. Delivery/shipping charges on returns are not refundable;
6. The Tax Invoice for the item(s) in discussion must be provided as proof of purchase, please ensure you retain proof of purchase until a refund is processed;
7. FINAL SALE on all products discounted at 60% or more, strictly no returns. This includes items purchased during all Online Warehouse Sale Events or physical warehouse sale events.
8. No refunds available for all other sale items; exchanges and credit notes are available. 

You can review the entire returns policy here.

How do I thoughtfully dispose of my packaging? 

As a bunch of Earthlings we strive to be as sustainable as we can in what we do for you and us and everyone else on this planet. As a result we've started to use compostable mailing satchels.If you receive a delivery in a compostable satchel the best way to dispose of this this to remove the mailing sticker & any plastic tape on the satchel (it's easiest is to just cut it off) and put the remaining part of the satchel in your compost or your council compost/garden waste collection bin. If you don't have a compost bin you can contact your local council and find out where a community composting location is. You can also use this handy link. 

These satchels will break down within 90* days in a compost environment in a non-toxic process. Yes, they’re fine in worm farms and will be broken down in a Bokashi too. Yippee!

You do not need to remove the mailing stickers as their machines can tolerate up to an A5 size label. If you're not in Australia you will need to check with your local council to find a suitable recycling hub for your soft plastics. Many supermarkets offer this service so check with your local one for more info.

If you receive a box you can recycle it in your home recycling bin. Also you can recycle all our tissue paper and swing tags too - just be sure to remove any plastic ties or strings. Please contact us with any questions or suggestions at hello@orderofstyle.com